At Oak & Aura, we take pride in delivering elegant, handcrafted furniture with care and precision.
Our goal is to ensure your order reaches you safely, securely, and on time — anywhere in India or across the globe.
1. Order Processing
All orders are processed within 2–4 business days after payment confirmation.
Customized or made-to-order products may require additional production time (10–30 days) depending on design complexity.
Once your order is ready for dispatch, you’ll receive a shipment confirmation email or WhatsApp message with tracking details.
2. Shipping Coverage
We provide:
Pan-India Delivery: To all major cities and towns across India.
International Shipping: Available to select countries. Additional charges, duties, and taxes may apply based on destination laws.
Please contact us at info@thesparkleinternational.com for international shipping queries.
3. Shipping Partners
We partner with trusted logistics and freight companies that specialize in handling fragile and premium furniture items.
All shipments are professionally packed to prevent transit damage.
For local deliveries, we may use our in-house transport team or third-party carriers depending on your location.
4. Shipping Charges
Domestic Orders: Shipping charges vary by product size, weight, and destination.
International Orders: Calculated at checkout or provided separately upon inquiry.
Some promotional offers may include free shipping — these will be clearly mentioned on product or checkout pages.
5. Delivery Timelines
Ready Stock Items: 7–10 business days (India).
Customized / Made-to-Order Products: 3–6 weeks (depending on design).
International Deliveries: 3–6 weeks (may vary due to customs clearance).
Delays may occur due to natural disasters, logistics strikes, holidays, or customs procedures.
We’ll always keep you updated in such cases.
6. Packaging and Handling
Each piece of furniture is:
Wrapped in multi-layer protective packaging (foam, bubble wrap, and edge guards).
Shipped in sturdy wooden crates or reinforced boxes to avoid damage.
Insured during transit for additional safety.
Please ensure someone is available at the delivery location to receive and inspect the product.
7. Order Tracking
Once shipped, you’ll receive:
Tracking details via email or WhatsApp.
Updates until your order is delivered.
If you do not receive tracking information within the expected timeline, contact us at info@thesparkleinternational.com or +91 87991 94027.
8. Receiving Your Order
Upon delivery:
Inspect the packaging before signing the receipt.
If you notice damage or missing parts, please inform the delivery agent immediately and contact us within 48 hours with photos/videos.
Our team will guide you through the replacement or resolution process.
9. International Shipping Policy
For international customers:
All customs duties, VAT, and import taxes (if applicable) are to be paid by the buyer.
We provide all required documentation for customs clearance.
Delivery time may vary based on your country’s regulations.
10. Delivery Access and Responsibility
Before placing an order, please ensure:
The product can fit through doorways, staircases, and elevators at your location.
The delivery path is clear and accessible.
We cannot be held responsible for failed delivery due to restricted access or space limitations.
11. Delays and Exceptions
While we do our best to ensure timely delivery, delays may happen due to:
Weather conditions
Political or regional restrictions
Customs inspections (for international orders)
Transportation disruptions
We appreciate your patience and assure you of regular updates during such cases.
12. Contact Us
For shipping-related inquiries, please reach out to:
📧 info@thesparkleinternational.com
📞 +91 87991 94027
📍 Golden Heights, Becharaji – 384210